Single Sign-On
for E-Commerce Stores

An online reseller who owns an e-commerce seller website is facing the issue of syncing information from its supplier’s Woocommerce/Shopify website on its store. The reseller basically wants the changes made in the supplier’s inventory to be reflected on its website in order to prevent taking customer orders for out-of-stock products. These requirements were addressed with the miniOrange ecommerce SSO.

The Challenges

The online reseller faced the following challenges before using our SSO solution:

The reseller could not sync products from its supplier’s store to its e-commerce seller portal, causing inventory management issues.

The e-commerce store was able to accept customer orders for out-of-stock products.

Employees often forget their usernames and passwords to access the seller portal, which results in unnecessary delays and impacts productivity.

Employees could access data from other departments like marketing and advertising, which could impact customer privacy issues.

SSO Solution Implemented

The e-commerce store implemented the miniOrange SSO solution with an identity provider (IdP). The solution enabled the online retailer to sync its platform with its supplier’s Woocommerce/Shopify store. The platform could also prevent unauthorized access to employees using the SSO solution.

End Results

Up-to-date inventory information was attained through the Woocommerce/Shopify sync feature.

The seller portal could be seamlessly accessed by store employees using a single set of login credentials, improving the user experience.

The website could verify staff based on their trusted IDP credentials, helping decide site access and improving overall security posture.

An e-commerce store wants to make it easier for customers to access its platform by allowing them to log in using social media accounts like Facebook/LinkedIn/Google. The store also wants to ensure the security of its platform by verifying users with the help of OTP verification through their registered mobile numbers. The e-commerce store implemented miniOrange SSO to meet these requirements.

The Challenges

The e-commerce store faced the following challenges prior to implementing our SSO solution:

Customers frequently forget their usernames and passwords, which results in abandoned carts and lost sales.

Customer service representatives received numerous inquiries about forgotten credentials. A significant amount of time was spent guiding customers, providing access to their accounts, and resuming their shopping experiences.

Customers' accounts lacked privacy and security because anyone with access to their credentials could make purchases at their expense.

Customers had to manually fill out information such as their address and banking information at checkout page, which took up a lot of their time and frequently resulted in human error and delivery to the wrong location.

SSO Solution Implemented

The e-commerce store implemented the miniOrange SSO solution with an Identity Provider (IdP). The solution enabled customers to log in to the platform using their Google/Facebook/LinkedIn accounts, eliminating the need to remember usernames and passwords. The platform could also prevent unauthorized access to users through OTP verification.

End Results

The e-commerce store achieved the following results after implementing our SSO plugin:

Customers who used social media accounts had one-click access to the online store, which enhanced the user experience.

Customers were able to protect their accounts from unauthorized access by authenticating themselves using OTP verification.

Customer support teams could devote more time to essential customer inquiries than forgotten passwords.

Customers experienced simple and quick checkouts with the auto-fill feature that fetched information linked to social media accounts, improving the overall shopping experience.