Zendesk OAuth & OpenID connect Single Sign-On (SSO) | Zendesk SSO Login

 

WordPress OAuth & OpenID Connect Single Sign-On (SSO) plugin enables secure login into WordPress using Zendesk as OAuth and OpenID Connect provider. You can also configure plugin using different custom providers and standard IDPs. It supports advanced Single Sign-On (SSO) features such as user profile Attribute mapping, Role mapping, etc. Here we will go through a guide to configure SSO between WordPress and Zendesk. By the end of this guide, users should be able to login to WordPress from Zendesk. To know more about other features we provide in WP OAuth Single Sign-On ( OAuth & OpenID Connect Client ) plugin, you can click here.

Pre-requisites : Download And Installation

• Log into your WordPress instance as an admin.
• Go to the WordPress Dashboard -> Plugins and click on Add New.
• Search for a WordPress OAuth Single Sign-On (SSO) plugin and click on Install Now.
• Once installed click on Activate.

Steps to configure Zendesk Single Sign-On (SSO) Login into WordPress

1. Setup Zendesk as OAuth Provider

• First of all, go to https://www.zendesk.com/login/ and sign up/login.
• In Zendesk support click on Admin and select the Apps and integrations >> API >> Zendesk API.
• Click the OAuth Clients tab on the Zendesk API page, and then click the Add OAuth client button on the right side of the client list.

• Enter the name for your application under the Client Name field and add Callback/Redirect Url from miniOrange client plugin under Redirect URLs field.

• The Unique Identifier field is auto-populated with a reformatted version of the name you entered for your app. You can change it if you want. Click on Save to create a new OAuth client.
• After successful save, page refreshes with new pre-populated Client Secret field. Copy Unique Identifier and Client Secret and save it on your miniOrange Client plugin configuration.

You have successfully configured Zendesk as OAuth Provider for achieving Zendesk login into your WordPress Site.

2. Setup WordPress as OAuth Client

• Free
• Premium

• Go to Configure OAuth tab and click Add New Application to add a new client application into your website.

• Choose your Application from the list of OAuth / OpenID Connect Providers, Here Zendesk.

• After selecting the provider copy the Callback URL which needs to be configured in OAuth Provider's SSO application Configuration.
• Enter the Client Credentials like Client ID & Client Secret which you will get from the AWS Cognito SSO application.
• Please refer the below table for configuring the scope & endpoints for Zendesk in the plugin.

Note: Once you create the Zendesk account, you'll find the Site Url and you will need to add the same in the below endpoints.




Authorize Endpoint:	https://{subdomain}.zendesk.com/oauth/authorizations/new
Access Token Endpoint:	https://{subdomain}.zendesk.com/oauth/tokens
Get User Info Endpoint:	https://{subdomain}.zendesk.com/api/v2/users/me.json

• Click on Next.

• After verifying all the details on the summary page, click on Finish to save the configuration as well as test the SSO connection.

• After successful test configuration, you will see the user attributes table.

• Go to Configure OAuth tab and search your application name to add a new client application into your website, Here Zendesk.

• Configure App Name, Client ID, Client Secret and endpoints from Zendesk SSO application.

Note: Once you create the Zendesk account, you'll find the Site Url and you will need to add the same in the below endpoints.




• Please refer the below table for configuring the scope & endpoints for Zendesk in the plugin.




Scope:	read write
Authorize Endpoint:	https://{subdomain}.zendesk.com/oauth/authorizations/new
Access Token Endpoint:	https://{subdomain}.zendesk.com/oauth/tokens
Get User Info Endpoint:	https://{subdomain}.zendesk.com/api/v2/users



• Choose your Grant Type from the list of options, hit Save Settings button.

• After verifying all the details, click on Test Configuration button to test the SSO connection.
• You will see all the values returned by your OAuth Provider to WordPress in a table.

You have successfully configured WordPress as OAuth Client for achieving user authentication with Zendesk Single Sign-On (SSO) login into your WordPress Site.

3. User Attribute Mapping

• User Attribute Mapping is mandatory for enabling users to successfully login into WordPress. We will be setting up user profile attributes for WordPress using below settings.

Finding user attributes

• Once you see all the values in Test Configuration, go to Attribute / Role Mapping tab, you will get the list of attributes in a Username dropdown.

4. Login Settings / Sign In Settings

• The settings in Single Sign-On (SSO) Settings tab define the user experience for Single Sign-On (SSO). To add a Zendesk login widget on your WordPress page, you need to follow the below steps.

Sign in settings for WordPress 5.7 and before

• Go to WordPress Left Panel > Appearances > Widgets.
• Select miniOrange OAuth. Drag and drop to your favourite location and save.


Sign in settings for WordPress 5.8

• Go to WordPress Left Panel > Appearances > Widgets.
• Select miniOrange OAuth. Drag and drop to your favourite location and save.

• Open your WordPress page and you can see the Zendesk SSO login button there. You can test the Zendesk Single Sign-On (SSO) now.

Sign in settings for WordPress 5.9

• Make sure the "Show on login page" option is enabled for your application. (Refer to the below image)

• Now, go to your WordPress Login page. (Eg. https://< your-wordpress-domain >/wp-login.php)
• You will see an Zendesk SSO login button there. Once you click the login button, you will be able to test the Zendesk Single Sign-On (SSO).

In this Guide, you have successfully configured Zendesk Single Sign-On (SSO) by configuring Zendesk as OAuth Provider and WordPress as OAuth Client using our WP OAuth Single Sign-On ( OAuth & OpenID Connect Client ) plugin. This solution ensures that you are ready to roll out secure access to your WordPress site using Zendesk login credentials within minutes.

Additional Resources

• Zendesk OAuth client documentation
• WordPress Single Sign-On (SSO) OAuth / OpenID Connect / JWT
• What is OAuth 2.0 and how does it work?
• Frequently Asked Questions (FAQs)

Mail us on oauthsupport@xecurify.com for quick guidance(via email/meeting) on your requirement and our team will help you to select the best suitable solution/plan as per your requirement.